FAQs

We are here to help! If you need immediate assistance, please contact a Superior customer service representative at 888-234-9425 or rdc@superiorpress.com.

 

Q: Can I use my previous account log in?
A: No, you must create a new account login and password. 

Q: Can I view my previous order history prior to March 5, 2022?
A: No, order history is not available online if your order was placed prior to March 5, 2022. If you have questions or need a copy of an older order, please contact customer service at 888-234-9425.

Q: Can I pay via debit with my bank account information?
A: Yes, debit is available through PayPal. Select PayPal during check out, then follow the prompts to provide your account information. Note: you may need to establish a PayPal account if you don't already have one.

Q: Who can I contact if there is a problem with my order?
A: For order related question or issues, please contact customer service at 888-234-9425.

Q: Are supplies available for my scanner model?
A: Yes, basic supplies are available for purchase via the ordering website. If you need something that isn’t listed, contact customer service at 888-234-9425. Please be prepared with your scanner serial number located on the bottom of your scanner so we can better assist you.

Q: I am a tax-exempt customer, what is the process for having the sales tax removed from my order?

A: For tax-exempt customers, Superior must receive a W-9 Form or tax-exempt certificate prior to placing the order. Email your tax exemption form to rdc@superiorpress.com or call 888-234-9425. After you receive confirmation that your account has been flagged as tax exempt, you may place orders reflecting no tax. Should you place an order prior to providing your tax-exempt status, you will be charged tax.

Q: Who do I contact if I have scanner and software issues?

A: Please contact Key Capture Support at 1-866-886-0848 (TDD/ITTY device: 1-800-539-8336).